Starter Vape Kit finish — before you order

After-sales, replacements and reorders

This page is for importers who want a working answer on specification, price and lead time before they commit a purchase order. We have written the detail down so nobody has to sit through a sales call to extract it.

Every account gets a named contact who has actually seen the product. Being passed between three people to answer one question about a coil resistance is the fastest way to lose a buyer, so we do not organise support that way.

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

Simple habits that lift velocity

Photography matters for online listings. Shoot on a neutral background with the device at a slight angle, show the pack alongside the unit, and keep the same framing across the range so the grid reads as a family.

Seasonality in starter vape kits is real but smaller than most buyers assume. The bigger swing comes from restocking discipline, not from calendar events.

What your market will ask for

Labels are where good orders go wrong. Nicotine warnings, child-resistant closures, batch coding and market-specific text all have to be correct before the pallet leaves. We prepare test reports, declaration of conformity and safety data sheets for each shipment and we ask for your destination list early so artwork matches the market.

Age verification is not only a website problem. Retail packaging, shelf placement and staff scripting all carry compliance weight, and auditors increasingly ask for evidence of all three.

• Specification locked in writing before production starts
• Standing reorder schedule with a fixed cut-off
• Cartons drop-tested and pallet-counted for clean freight
• Named account contact who has handled the product
• Seven-day defect reporting with replace-or-credit
• Artwork proof plus physical dummy for custom packaging

Choosing the core line

A practical starting order for importers is 120 units across two or three SKUs, not 120 units of one. That spreads the risk, gives your staff something to compare, and still hits the first price break.

The first question we ask is not what you want to spend. It is what your customer already buys. Answer that and the starter vape kit list writes itself; skip it and you end up with a pallet of stock that photographs well and sells badly.

Specification summary

None of this is complicated. It is just written down, which is more than most buyers get before they wire a deposit.

Frequently asked

Related reading

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