Starter Vape Kit PO terms with full documents

After-sales, replacements and reorders

Ordering starter vape kit is not difficult. Ordering starter vape kit that sell through without a return queue behind them is the part most buyers underestimate, and it is where we spend our time. We supply importers in European and North American markets with core lines that turn over predictably, and we keep the specification list short enough for your team to actually manage.

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

Every account gets a named contact who has actually seen the product. Being passed between three people to answer one question about a coil resistance is the fastest way to lose a buyer, so we do not organise support that way.

How we structure a first order

Factory capacity matters more than factory size. A line that can hold a tolerance across 5,000 units is worth more than a showroom that can produce 50,000 on paper. We qualify capacity by running a repeat order and measuring the drift.

We keep a short list of approved configurations for starter vape kits. Anything outside that list is possible, but it becomes a custom run with a custom lead time, and we quote it as such rather than pretending everything is standard.

Transit, consolidation and timing

We ship from Shenzhen and Guangzhou: air express for samples and part loads, sea freight for volume. Typical production lead time is 22 working days after artwork approval, plus transit. We quote both routes so you can see the trade-off instead of guessing at it.

Transit times move with the season. Book space early for Q4 and around Chinese New Year, when factory output pauses for two to three weeks and freight rates tighten at the same time.

• Mixed SKU cartons to spread first-order risk
• Standing reorder schedule with a fixed cut-off
• Private label files archived for future rebrands
• Batch codes traceable from carton back to production date
• Document pack prepared per destination market
• Seven-day defect reporting with replace-or-credit

Sell-through notes for the shop floor

Photography matters for online listings. Shoot on a neutral background with the device at a slight angle, show the pack alongside the unit, and keep the same framing across the range so the grid reads as a family.

Counter space is finite. Three well-chosen SKUs outsell nine crowded ones, and the empty space signals a curated range rather than a clearance table.

Specification summary

None of this is complicated. It is just written down, which is more than most buyers get before they wire a deposit.

Frequently asked

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